Shandong Golden Realm Industrial Co.,Ltd.

The brand Hercter is owned by Shandong Golden Realm Co, Ltd. We are dedicated to respecting and protecting all data our customers or web visitors generated when browsing or purchasing from this website.

Please read this privacy policy carefully and you’ll understand how we collect, use and protect your personal data. We will only use your data per this policy by following applicable data protecting laws.

When proceeding orders or communicating with people that are interested in our products and services, Hercter will collect your information according to the General Data Protection Regulation（GDPR）which came into effect on May 25th, 2018.

We collect your information due to the following several specific reasons:

Deal with your inquiry and order to make sure that you can get a high level service

Proceed your order（handle with your payment）with a safety third party payment system（offered by Shopify Inc.）and deliver it to you per your mailing address

Proceed refund or merchandise return per our refund policy

Provide you the latest news about your interested promotional campaigns

The people who are in charge of collecting these data are the authorized staff employed by Shandong Golden Realm Co, Ltd and working in the customer service and sales department.

Rest assured that we won’t share your info with any third party. We won’t send you any emails unless you agreed. We don’t send random sales emails to personal email address（We hate junk emails either）.

What kinds of personal information we may collect?

When you subscribe to our website’s update, we will collect your personal information as listed below:

Name

Phone number

Email address

Location（district/state/province）

When you are browsing, creating an account or purchasing, we will collect and process your personal data as listed below:

Mailing address

Payment details

Internet Protocol Address

Browser

Time zone

Operating system and platform（eg. Apple iOS, Android, Windows）

If we are processing your order on behalf of you, we need to get to know you as much as possible. In this case, we can make sure our service can be delivered to the right place and contact with you via phone call, email or any other possible social media channels.

Your detailed information is going to be stored in this secure encrypted server for 7 years. And after that, it will be deleted safely. Only if you subscribed to Hercter’s service, your contact information will be stored.

Since it isn’t necessary to collect your sensitive information during managing or maintaining our relationship, we won’t do so.

Once you created an account or purchased from this website, it indicates that you are over 16 years old or get the permission from your parents or legal guardian.

If you want us provide you the data copy of yours, we can send you these information under your reasonable request. For repeat requests, we may keep the right of charging you for management.  Please send your request to data@hercter.com in order to get your information that we have.

If you want your data deleted from our database or simply deleted, as you have the right to ask for these requirements, we will respond positively.

If you are not satisfied with the processing of your information and willing to make complaints, contact with us by sending messages to contact@hercter.com and list any of your concerns.

What is personal data leakage?

An unauthorized visit from any third party

The data operator’s mistake, inaction or accident

Send personal data to wrong receivers

Any devices stored lost or stolen personal data

Intentionally changing of personal data without permission

Any personal data loss via visiting

What are we going to do when personal data leakage happens?

We pay high attention to the management of your data and contact information. In order to protect your data, we are confident to be capable of checking any malicious attack and have made a process to evaluate the risk that this kind of leakage can cause.

Once any personal or organizational illegal behaviors that affect our business occur, we may inform you as soon as possible

Since all personal info used in the third party platform and system are encrypted, we believe the impact of these leakage to our clients and contacts can be ignored. But if necessary, we will offer appropriate suggestions to you to help avoid being affected.

As a part of the website safety and best practice program, we will still record all illegal behaviors even though they won’t be reported.

Cookie is a compact text file stored in your computer and it will help us to provide you the best browsing experience. We use cookies to verify your identity and customize your browsing experience in this website, such as following the content in your shopping cart and track the pace while purchasing.

You are allowed to prohibit these cookies. But it may prevent this website from operating normally.

The website will:

Remember the items stored in your shopping cart

Track the pace of your purchasing process

Check if you have logged in or purchased as a visitor

For Functional Cookie

Track the pages you visited via Google Analytics

Targeted Cookie

Allow you to share the pages on social media like Facebook or Twitter

This website won’t

Share any personal information with any third party

To receive Cookies may be defaulted in your browser. But you can choose not to accept cookies via the browser panels. The way is to turn to “Tools” or “Preferences” menu.