Trademark & Copyright

This part aims in clarifying how we handle the dispute about trademark or copyright violation.

The brand Hercter is owned by Shandong Golden Realm Co, Ltd, which provides customized services for all customers, covering personalized design and products.

As a part of Terms of Services, customers should guarantee that all information uploaded or created in this website has relevant copyright , so that we can keep processing your order.

Customer agrees to make compensation and relieve Shandong Golden Realm Co, Ltd of any liability caused by contract violation via placing an order.

If you find any information violates your authorized trademark or copyright in this website, please send your message to service@hercter.com, and provide all information listed below:

• Complete address, contact name, email address and phone number, along with the company name related to the trademark or copyright owner

• The certifying documents of the trademark or copyright offered by Information Commissioners Office(or other Official trademark/copyright registration agency/organization)

• The screenshot or JPG, PNG, URL, PDF files of your owned trademark, and the specific images in this website that you oppose, as well as the explanation for how these images violate your right.

If the importer isn’t the owner of the trademark/copyright, please clarify your relationship with the owner and the authority to handle any complaints. Once they receive your message, the customer support staff will proceed with investigation thoroughly and respond to you within 10 days.

If the customer of this website is not authorized to use these images, designs or copies, we will take the following measures:

• Delete all controvertial contents from this website

• Connect with customers and convey the details of the complaints and make sure they share their detailed information with the owner of the trademark/copyright.

• We suggest that you connect with the trademark/copyright owner to resolve the dispute.

If our investigation needs are different from the above process, Hercter will reserve the right to use the most appropriate ways to resolve any dispute listed above.

Special remarks:

We show our high respect to the creations of each artist and will cherish the hard work behind each design. We won’t share any design with any third party without your permission. Before using your artwork, we must be authorized by you and will mark the source of the artwork to make sure your copyright is under full protection.